What is included?
Unless free build space has been contracted, as standard each exhibitor will be provided with shell scheme setup including:
- Screen-printed name board with stand number and exhibitor name up to 34 characters
- Wall that backs on to an adjacent stand
- Standard exhibition carpet
- 1 x power socket
- 1 x spotlight
- 1 x 6ft clothed trestle table
- 2 x chairs
Exhibition Stand Information and Document
How can I order additional items for the stand?
The supplier for this is GES. If you would like to add any stand enhancements, you can order these through the GES online order portal below;
https://ordering.ges.com/000033837
Please create an online account and use your stand number from your email. The platform is quite intuitive and covers the following;
- Electrical
- Flooring
- Furniture
- Stand extras (storage, shelving, walling)
- Courier logistics
If you do need any help with the portal, please contact Abi Marko to arrange a call to go through it.
How can I order additional AV items for the stand?
The supplier for this is Cue Media and the form can be found here. Please return the completed form to projects@cue.events.
AV Items include;
- TVs
- Laptops
- Ipads
Health and Safety
During the build, breakdown and open event periods, all exhibitors/contractors must ensure that their participation at the event is carried out safely. To enable us to provide you and your staff an experience that is both rewarding and safe we will require either a declaration or risk assessment form from yourselves to confirm that the business activities you intend to engage in are reasonably safe for your staff and any others who may be affected. Please either complete our Health and Safety/Risk Assessment Form here or supply your own risk assessment and send to abi.marko@hsj.co.uk no later than Thursday 27 August 2026.
All persons involved in the exhibition build and break down periods are required to wear personal protection equipment including a high visibility jacket and appropriate footwear, this must be supplied by yourself. PPE will not be provided.
To help exhibitors prepare, the venue has issued a survival guide containing essential event information and useful tips.
Public Liability Insurance
Please note that valid Public Liability Insurance documents must be submitted by all exhibitors no later than Thursday 27 August 2026, as this is a mandatory requirement.
Gangways
The gangways used in this venue are the minimum permissible by law and have been subject to approval by the Local Authority. Under no circumstances will exhibits, stand dressing, tables and chairs, etc. be allowed to encroach into the gangways. All exhibits must be kept inside your space at all times.
Exhibition Access
Exhibition Information
Please find set up and break down times below. Exhibitors will need to be on their stands for 7.45am on Monday 28 and Tuesday 29 September
| Set up Sunday 27 September | |
| Delivery access only | 08:00 – 21:00 |
| Space/free build setup | 08:00 – 21:00 |
| Shell scheme setup | 14:00 – 21:00 |
| Monday 28 September | |
| Setup | 07:00 – 08:00 |
| Exhibition hall opening times | 08:00 – 17:10 |
| Drinks Reception | 17:10 – 18:00 |
| Tuesday 29 September | |
| Exhibition hall opening times | 08:00 – 14:00
|
| Breakdown Tuesday 29 September | |
| Soft breakdown – E.g. packing up leaflets, taking down pop up banners, etc. | 14:00 – 14:30 |
| Hard breakdown (if applicable) –Full break down of stand. High visibility vest and personal protection equipment worn to enter space. Stand contractors will not be allowed to enter until this time. | 14:30 – 18:00 |
Delivery Instructions
Deliveries will be accepted by the venue between 08:00 - 21:00 on Sunday 27 September and ideally, you will need to be onsite. No deliveries will be accepted before 27 September. Telford International do not have space to store any items trying to be delivered before this date. Any attempt to have items delivered before the 27th will be turned away.
Telford International can sign for deliveries on the 27 September but items will be unchecked so if there are any issues will not be held liable.
Failure to label deliveries correctly may delay your set up and build onsite and could also result in your delivery being turned away from the venue. Deliveries can be collected from: Tuesday 29th from 14:30
Please ensure that all deliveries are clearly addressed as follows:
You can also download the Telford International Centre delivery label here
Deliveries must have the name of the receiver on, along with exhibitor stand name or number
| Deliver to: | |
| Venue delivery address: | Telford International Centre International Way Telford Shropshire TF3 4JH |
| Venue contact name: | ZOE WYATT |
| Venue contact number: | 01952 281535 |
| Delivery for: | |
| Event: | Patient Safety Congress 2026 |
| Event date: | Monday 28 September – Tuesday 29 September 2026 |
| Area to be moved to for set up: | Hall 2 - Exhibition Hall |
| Event contact name: | Abi Marko |
| Event contact number: | +44 20 3812 5303 |
| Delivery from: | |
| Organisation: | |
| Contact name: | (Please use name of someone who will be on the stand) |
| Contact number: | |
| Stand Name and Number: | |
| Items enclosed: | |
| Number of items: | Box _____ of _____ |
Collections
All items must be removed from the exhibition and networking area by 18:00 on Tuesday 29 September or they will be thrown away. There is no storage facility at the venue for items left after the event.
(Collections should be arranged between 1430hrs and 2200hrs on Tuesday 29th September 2026)
- The courier must provide the full company’s name and number of boxes that are being collected. The venue reserves the right to decline collection if sufficient information is not provided.
- Please make sure that all shipping charges are settled before the delivery/collection as the venue cannot be responsible for settling these charges.
- Please ensure that all documentation attached concerning the pickup e.g. are correctly filled out and signed. Telford International Centre staff are not authorised to fill out or sign any of these documents
Loading Bay
On arrival at Telford International Centre, deliveries will be directed to the relevant delivery door for the event. Gate B, Hall 2 loading bay.
For unusual or large deliveries please check the specifications of the delivery doors by referring to Telford International Centre Venue Specifications here. If you have any concerns please contact abi.marko@hsj.co.uk.
Trolleys are not readily available at the venue; recipients of deliveries must ensure that they can transport items from the loading bay to their stand location.
Unfortunately, there will be no storage facilities available on-site and packing materials MUST NOT be stored within the exhibition areas.
Security
Whilst we will take every precaution to protect exhibitor’s property during the event, neither the organisers nor the venue is responsible for any loss or damage. The responsibility for the security of each individual stand and exhibit lies with the exhibitor. Valuables should be locked away overnight and additional care should be taken during exhibition build & breakdown. Please contact our official contractor GES should you wish to hire lockable cupboards for your stand.
In the unlikely event of a theft, please report to the organisers’ office immediately.
Trolleys
Exhibitors are reminded to bring trolleys for use during the build-up and breakdown of the exhibition. Trolleys are not readily available at the venue; recipients of deliveries must ensure that they can transport items from the loading bay to their stand location.
Waste Management
TIC cleaning services team will dispose of general rubbish, please note that additional charges may incur for excessive waste removal, hazardous waste, excessive food waste, stand cleaning etc. Hire of skips can also be arranged at an additional cost if required. Please contact zoe.wyatt@tictelford.com for all queries.