NHS Resolution: delivering fair resolution and learning from harm to improve safety
Our three main functions promptly and fairly resolve:
- claims for compensation on behalf of the NHS in England (Claims Management);
- concerns about the performance of individual doctors, dentists and pharmacists (Practitioner Performance Advice, formerly the National Clinical Assessment Service); and
- appeals and disputes between primary care contractors and NHS England (Primary Care Appeals, formerly the Family Health Services Appeals Unit).
Our strategy to 2022 sets out how we will build upon our combined strengths to transform the way in which we use valuable NHS resources to benefit patients, resolve concerns and help to improve safety. We also have a duty to use what we know, to help to prevent the similar incidents from happening again, and will work in collaboration with others to improve outcomes for patients.