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Lauren Morgan

Human Factors Lecturer, Quality, Reliability, Safety and Teamwork Unit, Patient Safety Academy
University of Oxford

I started working in healthcare after my dad fell off a roof and spent 8 weeks immobile in a specialist orthopaedic unit. Thanks to their care and attention, and a bucket load of luck, he fully recovered. Sat at his bedside, I saw nurses and doctors fighting against their systems of work to deliver the care they knew he needed. I am now director of a consultancy, morganhumansystems.co.uk, with a passion for improving care in the NHS through thoughtful design and use of systems understanding.

My mission is to change the way Human Factors is used in healthcare. It is so much more than team behaviours. I want to see change in the design of systems underpinning our care processes based on evidence and insights. I believe Human Factors specialists have a unique skillset that allow us to look at complex problems, and systematically analyse them to develop thoughtful solutions. We work in partnership with clinical colleagues every step of the way. I have experience across a range of healthcare settings, from surgery to mental health, GP to learning disabilities, intensive care to day surgery. I know that the real knowledge about how the system operates, and how best to keep it safe is held within the teams that work in it. That's why all human factors methodologies put the users of the system at the centre.