Untangling the knot of apology and forgiveness
Marina Cantacuzino has spent 20 years grappling with how people recover/heal, viewed through the lens of forgiveness. Here she examines the power of sincere apology, its relationship to forgiveness, and why it is so relevant to the world we live in today. She also addresses how and when forgiveness may be useful in our lives, when it can help rebuild relationships and mend broken hearts – as well as when it can’t.
The James Reason Lecture is a highlight of the Patient Safety Congress each year. The aim of the lecture is to bring the audience together, inspire and help you think about a specific patient safety focus in a fresh way.
Speaker: Marina Cantacuzino, Founder, The Forgiveness Project
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