Payment FAQs

2 - 3 July 2019
Manchester Central

Registration and Payment
How can I register for the conference?

You can register for the conference online. Complete the short registration form and upon completion, you will receive a confirmation email from our customer service team. Alternatively, call +44 (0) 203 033 2019 or email

Please have any relevant reference codes ready to quote when registering by phone or web and when contacting the team regarding a booking already made.

Can I reserve my place?

In order to guarantee your place you need to register. Payment is due within one month of registering your place or prior to the conference date depending on which one is closer. If you would like to reserve your place please email and we will organise this. Please note, this does not guarantee your place.

How can I pay?

Credit/Debit Cards - We accept all major credit and debit cards - Bank transfer

When should I pay for the conference?

Payment must be received prior to the conference. If the booking is made 31+ days away from event full and cleared payment is due 30 days from invoice date. If booking is made 30 days or less from event full and cleared payment is due immediately.

Our credit control team follow up on all outstanding amounts as they become due.

If full and cleared payment has not been received prior to the invoice due date, or if no invoice was requested, by the event start date then, at our discretion, you may be asked to make payment using a credit card on the day.

Once your booking has been received you are liable for all outstanding payments for your delegate place, therefore non-attendance at an event still incurs the fees owed.

When will I receive confirmation that I am registered?​

You will receive a confirmation via email within 24 hours of receipt of your registration.

What company name will appear on my bank or credit card statement?​

Wilmington Healthcare Plc

What details will be captured during my transaction?​

  • Transaction Reference Number
  • Transaction Date
  • Transaction Amount
  • Bank Card Summary. Full bank card details are NOT stored.
  • VAT Rate and VAT Amount Paid
  • Post Code

Who is your Payment Gateway provider?​

What are your contact details for payments or if I have any further questions?​

Patient Safety Congress & Awards team
T: +44 (0)20 3033 2020

Patient Safety Congress and Awards
What is the cost of attending the conference?

Prices can be found on the pricing page. Please click here to Select Your Ticket.

Do I attend the awards for free if I buy a place at the congress?

No, tickets to these co-located events are sold separately. To see prices and option in detail, please contact

What does the conference fee include?

Your registration fee includes attendance at the event, access to main congress sessions, access to sponsors/exhibitors and refreshments. You may not access premium features, such as the Patient Safety Fringe workshops and events.

What does the premium conference fee include?

Your registration fee includes attendance at the event, access to main congress sessions, access to the Patient Safety Fringe sessions, access to sponsors/exhibitors and refreshments.

I have two discounts I would like to use for my conference registration; can I use both of them?

No, we do not combine discounts but we will honour the discount that is better for you.

Where can I view the Exhibitor List?

Request the Exhibitor list by emailing

Where can I view the Attendee List?

The attendee list is not made available to delegates. To request a sample please email

Can I speak at the Conference?

Solution providers and suppliers to the industry need to pay to participate. If you would like to participate please contact

Do I have to pre-select the tracks/streams that I would like to attend during the conference?

No, you can select the tracks you would like to attend on-site.

Can I attend different tracks and streams throughout the afternoon?

Yes. You can mix and match on all sessions throughout the afternoon

At the Conference
What should I wear?

The dress code is business suits or equivalent attire.

When will I receive my conference material?

This will be distributed on the first morning of the conference.

Are all presentations available on the web?

Presentations will be available to attendees online within 7 days of the event taking place. The distribution of presentation materials is subject to the speakers' permission.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

How can I get to the venue?

The event is taking place at Manchester Central, Manchester.

What about accommodation?

The cost of the hotel accommodation and travel is not included in the registration fee.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.

Cancellation: Delegate Substitutions And Cancellations
What is the substitution/cancellation policy?

If you are unable to attend the Event we welcome substitute delegates attending in your place at no extra charge provided that you notify us by email to: with the name and job title of both the registered delegate and the replacement delegate. Please note, payment details as above apply to both the original and substitute delegate. Cancellations must be via email to and must be received by Wilmington Healthcare Ltd 60 days before the event start date. Upon receipt of a timely written cancellation notice, Wilmington Healthcare Ltd will refund 50% of the full amount of your payment. No refunds will be issued for cancellations received less than 60 days prior to the event start date, including cancellations due to weather or other causes beyond the Registrant's control. If for any reason Wilmington Healthcare Ltd decides to cancel this event, Wilmington Healthcare Ltd accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests. Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to Wilmington Healthcare Ltd. Please include the name of the registered delegate and job title together with the replacement delegate's name and job title.

The programme seems to have changed from the time I booked. Can I get a refund?

We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and Wilmington Healthcare Ltd reserves the right to do so. Regrettably this means that no refunds or credits can be issued in line with our cancellation policy.

How do I update my existing contact details or information preferences?

Please email and the database administrator will be able to amend your details.

How do I unsubscribe?

If you wish to unsubscribe from receiving further communication from the Patient Safety Congress, email with your full contact details.

Who do I contact if I am experiencing technical difficulties with the website?

If you are experiencing technical difficulties with the website or online registration form please email

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