2020 Programme

2020 Programme


Patient Safety Congress 2020 Draft Programme

Pushing boundaries. Spreading knowledge. Transforming practice
13-14 July, Manchester Central

This programme is a living document which serves as an indication of the final programme content; therefore, details will change.

Day 1


Registration opens


Chair’s welcome and opening remarks

  • Set the scene for the Congress with an up to date overview of patient safety
  • Understand the major shifts in patient safety over the last year and what steps need to be taken to make further progress
  • Learn how you can make the most of the next two days to improve patient outcomes within your own organisation

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Reconsidering informed consent in maternity: Where are we now?
  • Hear from Nadine Montgomery about her influence on patient autonomy and reshaping the law on informed consent
  • Understand the full implications of the Montgomery case and its relevance to wider maternity safety issues
  • Address the significance of patient autonomy in decision making when risks are probable
  • Is there a clash of values between patient autonomy and medical paternalism?
  • Find out how to approach issues surrounding lack of transparency and disclosure of information
  • Learn from recent adverse events in maternity and discuss what measures need to be taken to prevent them from happening again
Nadine Montgomery, Patient Representative
Panel discussion:

Nadine Montgomery, Patient Representative
James Walker, Clinical Director of Maternity Investigations, Healthcare Safety Investigation Branch
Nigel Poole QC, Head of Chambers, Kings Chambers
Dr Alexis Paton, Lecturer in Social Science Applied to Health, University of Leicester
Sascha Wells-Munro, Maternity Improvement Advisor, NHS Improvement
James Titcombe OBE, Ambassador, Baby Lifeline


Faster improvement of care: What can we learn from high performing NHS organisations?
  • Asses the key features of high performing NHS organisations that offer good quality care
  • Discuss how these features can be developed and what timeframe is realistic to carry out these improvements
  • Find out what your organisation can learn in practice and what resources are available to support you


Jennifer Dixon, Chief Executive, The Health Foundation


Morning break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Building a safe and restorative culture

Chair: Susanna Stanford, Patient Representative

Implementing a human factors approach to patient safety

Chair: Jonathan Hazan, Chair of the Board of Trustees, Patient Safety Learning

Promoting patient-safety in non-acute settings

Chair: Dr Crystal Oldman CBE Chief Executive, The Queen’s Nursing Institute

Practical approaches to patient and family engagement

Chair: Rachel Power, Chief Executive, Patients Association

Supporting our workforce: Looking after the people who look after the people


Panel discussion – Individual error vs. system error: The underlying reasons behind clinical mistakes

  • What are the potential consequences of blaming individuals on both patients and the system?
  • Understand the importance of fostering psychological safety in the workplace so staff feel able to admit errors
  • Find out what support mechanisms you can put in place to ensure staff are supported when they admit to mistakes
  • Listen to leaders discuss how you can instigate cultural change within your organisation to prevent repeat incidents

Cicely Cunningham, Co-Founder, Learn Not Blame Campaign

Peter Walsh, Chief Executive, Action Against Medical Accidents
Amanda Oates, Executive Director of Workforce, Mersey Care FT

Murray Anderson-Wallace, Visiting Professor Health Systems Innovation Lab, South Bank University

Human factors challenges for the safe use of artificial intelligence in patient care

  • Learn about the incorporation of AI-supported services in clinical practice and the benefits it has on patient care
  • Find out what human factors challenges are likely to emerge with the collaboration of humans and AI in clinical processes
  • Discuss how to find the right balance between humans and technology to avoid over-reliance on automation which can lead to errors

Dr Mark-Alexander Sujan, Associate Professor of Patient Safety, University of Warwick

Digitising community care: barriers and opportunities for patient safety

  • Get a national perspective on plans to drive the use of technology for patient self-management in the community sector by 2021/22
  • Address the social barriers to implementing digital mobile working in community settings
  • Find out how patients, carers and health and care staff can work together to improve quality of care and patient safety through digital mobile working

Tearing down the wall between patient feedback and the patient experience

  • Listen to the findings of a report published by Healthwatch England on the challenges surrounding transparency and responses to concerns raised by patients and families
  • Hear about the study carried out by the National Institute for Health Research on the widespread collection of patient feedback that should be used to improve patient safety
  • Address the need for more managerial focus on positive feedback as well as complaints to drive improvement in practice
  • Find out what is being done at a national level to ensure patient feedback is analysed to improve the patient experience

Sir Robert Francis, Chair, Healthwatch England

Dr Elaine Maxwell, Clinical Advisor, National Institute for Health Research Dissemination Centre

Scott Weich, Professor of Mental Health, University of Sheffield

David McNally, Head of Experience of Care, NHS England and NHS Improvement

Promoting diversity as an integral part of safe healthcare

  • Discover what research shows about the impact of diversity on trust and identification between staff and patients, absenteeism, productivity and innovation
  • Learn how you can advance the right behaviours in your organisation
  • Find out how WRES is working to change the deep-rooted culture of race inequality in the system

Dr Habib Naqvi MBE, Deputy Director - NHS Workforce Race Equality Standard, NHS England and NHS Improvement


Time to move between sessions


Why civility is no longer enough: Fostering a kinder culture for an enhanced patient experience

  • Learn how you can go beyond civility to strengthen trust between staff and patients
  • Hear real examples about how acts of kindness have directly impacted patient experience and satisfaction
  • Find out how to measure the positive impact kindness has on patient safety

Dr Neil Spenceley, Consultant Paediatric Intensivist, NHS Greater Glasgow and Clyde

Drawing from human factors to better inform investigations and learning in mental health settings

  • Understand the factors that underpin and contribute to repeat incidents
  • Learn about how the application of HFACS (Human Factors Analysis and Classification System) helps analyse the root cause of incidents and shines light on areas of improvement to prevent incident recurrence
  • Discover how you can implement HFACS to analyse past incident reports, structure ongoing investigations and pro-actively audit safety systems to identify future risks

Mark Halsall, Head of Quality and Safety, Lincolnshire Partnership FT

Panel discussion
Casting the safety net across all care sectors: Why achieving true integration is essential

  • Discover how organisations are overcoming siloed working to deliver better health outcomes
  • Hear examples from organisations who have developed advanced integrated care systems
  • Learn how you can ensure patient safety is maintained in your own journey towards true integration

Jaydee Swarbrick, Professional Practice Lead, Dorset CCG

Keeping patients and families at the centre of incident investigations

  • Discover how you can put learning from deaths into practice by engaging with families
  • Learn how you can implement duty of candour compassionately
  • Discuss how incident investigations should be regarded as ‘care’ for those affected
  • Hear from patient advocates who participated in incident investigations. Find out what this meant to them and for patient safety

Peter Walsh, Chief Executive, Action Against Medical Accidents

Lucy Walsh, Chair, The Patients Association & Director of Quality Safety and Governance, Somerset Clinical Commissioning Group

Joanne Hughes, Patient Representative

Mind the gap: Smart thinking to deliver safer care for a stretched workforce

  • Explore ways to best make use of technology to improve efficiency and alleviate heavy workload pressures
  • Hear successful case studies from organisations who have implemented strategic solutions to counteract the workforce deficit
  • Learn how you can redesign your workforce and harness technology to mitigate the impact of staff shortages on patient safety

Fiona Bell, Lead Officer Primary Care, Vale of York CCG


Lunch break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Panel discussion
Encouraging a speak-up culture: Removing the need for whistleblowing

  • Learn how a speak-up culture acts as an early warning system for potential patient safety risks
  • Hear real examples from organisations who have implemented a speak-up policy and how it has impacted both staff and patients
  • Learn how a speakup culture acts as an early warning system for potential patient safety risks and prevents acts of misconduct becoming a reputational crisis
  • Find out what part you can play in promoting a speak-up culture within your own organisation

Dr Henrietta Hughes, National Guardian, National Guardian’s Office

Dr Samantha Batt-Rawden, Co-Founder and Immediate Past Chair, Doctor’s Association UK

Matthew Asbrey, Freedom to Speak Up Guardian, Northamptonshire Healthcare FT

Aligning expectations between work-as-done and work-as-imagined in primary care

  • Explore how the system contributes to human errors in a primary care setting
  • Hear from organisations who have implemented strategies to improve situational awareness amongst staff during repetitive tasks
  • Learn how you can reinforce a human factors approach to close the gap between the expectations and reality of team effectiveness and vigilance

Spreading the NEWS in out-of-hospital settings

  • Gain an overview of the effective implementation of National Early Warning Scores (NEWS) in out-of-hospital settings
  • Learn how using NEWS empowers nursing and residential care home staff to detect deterioration
  • Get the information you need to implement NEWS within your own organisation

Christopher Hancock, Programme Lead – Acute Deterioration, Public Health Wales

Promoting co-production between patients and organisations

  • Discover how you can foster an equal and effective relationship with patient advocates
  • Find out how you can create a patient safety advocacy network in your area and learn how to recruit, fund, train and support patient representatives
  • Get a step by step guide from organisations who have done this successfully

Chris Subbe, Consultant Physician, Improvement Science Fellow NHS Wales, Bangor University and The Health Foundation

Panel discussion – Recruitment and retention: Delivering the NHS People Plan

  • Hear from policy makers about the objectives of the People Plan and national priorities for workforce planning
  • Address the need to strengthen our existing workforce and gain insight into staff priorities that will help drive retention
  • Learn why flexibility matters and how the development of passporting agreements can improve quality of care
  • Discuss the issues around extending the freedom of movement of overseas workforce and the impacts of Brexit
  • Find out how to make changes to your recruitment and retention practices to boost staffing levels and diversity


Mark Radford, Director of Nursing, NHS England and NHS Improvement

Katy Coope, Director, Organisational Development & Workforce, NHS Transformation Unit

Ben Morrin, Director of Workforce, University College London Hospitals


Time to move between sessions


New Zealand's national response to harm from surgical mesh: A restorative justice innovation

  • Hear how restorative justice approaches were used to uncover the harms created by surgical mesh use and identify actions to restore well-being
  • Learn about restorative practices from the team that co-created the project: academics, consumers, facilitators and New Zealand's Chief Clinical Officers
  • Understand how restorative practices created a safe space for consumers and health professionals to tell their stories and supported collaboration between multiple agencies
  • Find out what has been learnt from the project - the first in the world to apply restorative justice approaches to healthcare harm on this scale - and how you can translate findings into different contexts


Dr Andrew Simpson, Chief Medical Officer, Ministry of Health, New Zealand

Jo Wailling, Research Associate, Restorative Justice Program, Victoria University of Wellington

Patricia Sullivan, Patient Representative, Mesh Down Under

The dangers of fatigue and its role in human error
  • Understand the impacts of fatigue on us and on our performance at work
  • Find out about an ongoing project to develop ways of approaching fatigue and improve teams’ ability to work safely at night
  • Hear about the impacts of a national campaign aiming to change the NHS fatigue risk management culture


Alison Steven, Professor of Research in Nursing and Health Professions Education, Northumbria University
Nancy Redfern, Consultant Anaesthetist, Newcastle upon Tyne Hospitals FT​
Ceri Sutherland, Consultant Anaesthetist and Sleep Physician, James Cook University Hospital ​

Reducing medicines-related harm in the elderly, post-hospital discharge

  • Understand the financial costs and risks of Medicines-Related Harm (MRH) on the NHS, patients and acute sector
  • Hear from organisations who have implemented strategies to reduce MRH
  • Gain insight into the progress of the national Medicines Safety Programme and its role in the Patient Safety Strategy

Jenny Desborough, Medicines Optimisation in Care Homes Pharmacist, NHS Arden and GEM Commissioning Support Unit

Richard Cattell, Deputy Chief Pharmaceutical Officer, NHS England and NHS Improvement

Applying a patient safety lens to complaints to ensure a just culture for patients

  • Address the need to disassociate the word ‘complaints’ with negative connotations, criticism or objection
  • Should patient complaints be regarded as ‘hard’ evidence, equally reliable as statistics and data? Should they be treated as adverse events?
  • Discuss the potential problems surrounding using complains for quality improvement and how to tackle them
  • Hear examples of how you can optimise learning through complaints and ensure a just culture for patients by balancing safety and accountability


Denise Chaffer, Director of Safety and Learning, NHS Resolution

Miles Sibley, Director of Strategy, Patient Experience Library

Robert Fredrick Behrens CBE, Ombudsman, Parliamentary and Health Service

Panel discussion - Sustaining patient safety in the changing face of the NHS workforce

  • Hear about new findings by the Health Foundation which reflect a ‘hollowing out’ of the NHS workforce
  • Assess the impact of skill mix on patient outcomes
  • Discuss how you can maintain patient safety amid staff shortages
  • Find out what the RCN is doing to ensure the accountability of safe nurse staffing across all services

Mike Adams, Regional Director, West Midlands, Royal College of Nursing

Anita Charlesworth, Director of Research and Economics, Health Foundation & Honorary Professor in the College of Social Sciences, University of Birmingham

James Buchan, Senior Visiting Fellow, Health Foundation


Afternoon break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


The James Reason Lecture - Human and organisational factors in a blowout: Key learnings for Patient Safety

  • Hear about the Deepwater Horizon oil spill, an industrial disaster that led to multiple deaths and severe injuries amongst workers
  • Gain insight into the human and organisational factors that contributed to the accident, including safety culture, communication, underlying assumptions and non-technical skills
  • Learn about a new research study (funded by reparation monies from the blowout) on mindfulness training and offshore safety
  • Review key learnings from the accident which are relevant for improving patient safety

Rhona Flin, Emeritus Professor of Applied Psychology, University of Aberdeen


Networking reception in exhibition hall

Day 2


Chair’s welcome and opening remarks

  • Reflect on the key learning points from yesterday’s sessions
  • Look ahead to today’s topics
  • Find out the winner of the Patient Safety Congress poster competition

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Q&A with Aidan Fowler - The Patient Safety Strategy: One year on

  • Revisit the strategic aims of the NHS Patient Safety Strategy
  • Understand the progress of its initiatives one year down the line
  • Aidan Fowler will outline what has been achieved so far before taking questions from the audience

Aidan Fowler, National Director of Patient Safety, NHS England & NHS Improvement

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Private and public health sector checks and balances: Lessons from the Ian Paterson Inquiry

  • Hear from patients who experienced intentional harm from medical professionals in private hospitals
  • Gain insight into the missed opportunities uncovered by the Inquiry which enabled the continuation of criminal practice
  • Discuss the recommendations of the Inquiry, including a call for a single national database to record performance data on senior doctors across both the NHS and private sector
  • How can private hospitals and the NHS interact to ensure concerns are shared and repeat malpractice is prevented?

Deborah Douglas, Patient Representative

Panel Discussion:

Sarah Jane Downing, Patient Representative

Deborah Douglas, Patient Representative

David Hare, Chief Executive, Independent Healthcare Provider Network

Peter Walsh, Chief Executive, Action Against Medical Accidents

Representative, General Medical Council


Morning break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Improving governance and regulation to achieve consistent quality of care

Chair: Susanna Stanford, Patient Representative

Delivering clinical improvements on the frontline

Re-examining safety for vulnerable people

Chair: Rebecca Thomas, Correspondent, Health Service Journal

Recognising and responding to the deteriorating patient

Chair: Professor Natalie Pattison, Vice Chair, The National Outreach Forum

Supporting our workforce: Looking after the people who look after the people


Launching a National Patient Safety Standard: A new approach to delivering safer care

  • Hear how Patient Safety Learning is capturing standards into an Accreditation Framework
  • Understand their aim in enabling organisations to be supported with an objective assessment of their patient safety goals
  • Find out how you can create goals for safer care, measure your progress and embed patient safety into the heart of your organisation

Helen Hughes, Chief Executive, Patient Safety Learning

Assembling a national collaboration for the Suspicion of Sepsis Insights Dashboard

  • Hear examples about how the SOS Insight Dashboard tool has reduced harm by providing staff with reliable and accurate data on sepsis outcomes
  • Find out how and why working in partnership will improve outcomes for sepsis patients
  • Discover how your organisation can use this tool and what is next in the fight against sepsis

Kenny Ajayi, Programme Director, Patient Safety, Imperial College Health Partners

Gaining an understanding of the risks and vulnerability of BAME patients

  • Hear from Black, Asian and Minority Ethnic patients (BAME) about the disadvantages and challenges they face in accessing healthcare
  • Find out what is being done on a national level to ensure health inequalities are eradicated
  • Learn what you can do to ensure BAME groups receive the same quality of care and attention

Josephine Ocloo, Health Foundation Improvement Science Fellow, King’s College London’s Centre for Implementation Science

The coming era of predictive medicine: Using AI to detect Acute Kidney Injury

  • Learn about new technology that uses AI to detect AKI days before it occurs
  • Find out how successful this technology has been in preventing patient deterioration as well as reducing patient admission costs
  • What are the challenges with this AI system and when will it be deployed in real clinical settings?



Safety is not just about numbers: Retaining frontline expertise in district nursing care
  • Hear about findings from the Queen Nursing Institutes’ survey regarding the direct link between pressure on services and delayed patient care
  • Address the need to prioritise expanding the knowledge gap instead of solely increasing staff numbers to improve patient safety
  • Hear from a district nurse about the pressures and challenges encountered on a daily basis
  • Is the NHS Long Term plan realistic and deliverable without a coherent workforce plan for district nursing?

Dr Crystal Oldman CBE, Chief Executive, The Queen’s Nursing Institute

Professor Alison Leary, Chair of Healthcare & Workforce Modelling, London South Bank University


Time to move between sessions


Panel discussion - Quality governance and delivery: Building a strong foundation for safety at board level

  • Hear from executive board members from outstanding trusts
  • Understand how they prioritise patient safety and ensure it is not subordinated to other activities and expectations
  • Learn what challenges were encountered from a patient safety perspective and how they were tackled
  • Find out what steps you need to take to ensure patient safety is at the core of your organisation

Robert Woolley, Chief Executive, University Hospitals Bristol FT

Chris Brookes, Chief Medical Officer and Deputy Chief Executive, Salford Royal NHS FT

Eugine Yafele, Chief Executive, Dorset HealthCare University FT

Jane Wilson, Medical Director, Kingston Hospital FT


How to be a safe maternity unit
  • Hear from leading experts on how to prevent avoidable harm in your maternity service
  • Gain insight into the latest initiatives which strive to improve maternity safety
  • Take back practical solutions from organisations that have transformed their maternity services through staff training, transparency and collaboration

Lisa Hinton, Senior Research Associate, The Healthcare Improvement Studies Institute, University of Cambridge

Denise Chaffer, Director of Safety and Learning, NHS Resolution


Acknowledging sexual abuse amongst vulnerable patients in mental health hospitals

  • Learn about the findings from the CQC investigation into sexual incidents involving patients, staff and visitors
  • Address the issues that make it challenging for patients to speak out against sexual abuse on wards
  • Does the NHS have a bias when it comes to psychiatric patients raising issues? Discuss how we can tackle this bias
  • Hear examples of wards that have moved to an environment that privileges sexual safety


Dr Kevin Cleary, Deputy Chief Inspector, Care Quality Commission

Andrea Woodside, Patient Representative

Julie Sutherland, Patient Representative

Elizabeth Hughes, Professor of Mental Health, University of Leeds

Emily Cannon, Quality Improvement Coach, Royal College of Psychiatrists

Kate Lorrimer, Quality Improvement Coach, Royal College of Psychiatrists

Improving the early recognition of sepsis in primary care

  • Listen to first-hand examples of how the failure to detect sepsis amongst GP’s lead to avoidable deaths
  • Hear from organisations who have successfully used NEWS2 to support the early recognition of sepsis and improve communication at the interface of care, from primary to ambulance or acute settings
  • Find out how you can adopt a primary care sepsis strategy to help assess patient deterioration rapidly
Panel discussion - Bullying as a contributor to catastrophic care
  • Gain insight into multifaceted impact of bullying and how it effects patient care
  • Address wider cultural and systematic failures as the root cause of bullying
  • Hear from organisations who have successful eradicated bullying culture and learn how replicated these practices in your organisation
Alistair Todd, Former Head of Service, Radiology

Roger Kline OBE, Research Fellow, Middlesex University Business School



Lunch break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


What does a good patient safety investigation look like?
  • Understand what a successful patient safety investigation should look like and what elements it should include
  • Analyse the new Serious Incident Framework and the future of maternity investigations
  • Hear examples of new ways to carry out investigations and learn how they prevent repeat mistakes through learning
  • Learn how to embed these strategies within your organisation and prepare for common challenges you might encounter


Patrick Keenan, Lead Trainer and Subject Matter Expert in Complaints Handling and Investigations, Bond Solon

Robert Fredrick Behrens CBE, Ombudsman, Parliamentary and Health Service

Improving patient safety through informed consent

  • What is meant by well-informed consent and why it is crucial for patient safety?
  • Discover what research shows about the correlation between informed consent and the decrease in preventable errors
  • Understand the necessity of psychologically preparing patients for risks
  • Learn how to be more transparent with the information you share with patients when preparing them for possible risks in an ethical and responsible way

Edward Morris, President, Royal College of Obstetricians & Gynaecologists

Towards a safe transition from paediatric to adult care for patients with chronic conditions

  • Explore the most pressing safety issues for young people transitioning into adult care and understand why they can find it difficult to adapt
  • Address the importance of patient education and self-management as a key component to patient safety during transition
  • Learn how to formalise a transition process between services to deliver safer care, strengthen self-management and self-advocacy

Improving the detection and response to patient deterioration in non-acute settings

  • Discover what new devices organisations are using to monitor patient wellbeing
  • Learn how these devices analyse patients’ vital signs and alert nurses of deterioration
  • Hear examples of how these devices free up nurses time, allow nurses to prioritise high-risk patients and reduce time spent in hospitals
Rolling out the first ever patient safety syllabus for NHS staff
  • Get an update on NHS plans to implement a universal patient safety syllabus and training programme for the entire NHS workforce
  • Find out how training will be quickly but effectively implemented across the workforce
  • How will the syllabus improve the transferability of skills across the NHS?
  • Have your say in influencing the new syllabus in this interactive session
Peter Spurgeon, Recognised Researcher, Warwick Medical School, Social Science and Systems in Health, University of Warwick


Afternoon break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Panel discussion - Implementing a system-wide approach to patient safety

  • Understand the need for making safety a whole-system approach including the sharing of data with the NHS and independent sector
  • Hear examples from the Independent Healthcare Provider Network (IHPN) on how they are implementing this approach with the development of an online data sharing system
  • Learn about the new medical governance framework implemented by independent healthcare providers to improve patient care

Professor Tim Briggs CBE, Chair of GIRFT and National Director of Clinical Improvement, NHS Improvement

Disa Young, Director of Regulation, Independent Healthcare Provider Network

Ian Woolhouse, Senior Healthcare Quality Improvement Lead, Healthcare Quality Improvement Partnership

Preventing delirium in elderly patients post hospitalisation

  • Hear about the latest evidence on the causes of delirium and the impact this has on developing dementia, longer hospital stays or admission to care homes
  • Reflect on national developments and learn from outstanding practice in delirium prevention
  • Find out how to implement principles of assessment for those at risk of delirium and those with symptoms
  • Learn from best practice in managing delirium at the end of life, and improving communication with patients and carers

Reviewing human rights breaches for vulnerable people in inpatient units

  • Hear from patients with learning disabilities and autism about the conditions they have experienced in wards
  • Address the issue of families not being recognised as experts in the care of their own children
  • Get an update on the reformation of inspection processes ordered by the Department of Health and Social Care as a result of failure to notice abusive practices within units
  • Learn about the Oliver McGowan Mandatory Training in Autism and Learning Disability Awareness and find out how you can make changes within your organisation

Tim Nicholls, Head of Policy and Public Affairs, National Autistic Society

Paula McGowan, Patient Representative

Listening to families’ Call 4 Concern to prevent patient deterioration and avoidable deaths

  • Hear from patient representatives whose concerns were ignored, leading to rapid deterioration and suicide
  • Understand the need to take family concerns seriously
  • Learn how the Call 4 Concern initiative provides patients and families with more choice about who to consult about their care and facilitates the early recognition of patient deterioration

Harmful subcultures: a symptom of poor patient safety

  • Learn about the five toxic subcultures of healthcare professionals identified by the GMC
  • Discover how friction between senior leaders and frontline staff can take precedence over patient needs
  • Find out how organisations have tackled these management challenges

Murray Anderson-Wallace, Visiting Professor Health Systems Innovation Lab, South Bank University

Dr Suzanne Shale, Medical Ethics Consultant, Clearer Thinking


In conversation with Jeremy Hunt

  • Hear from Jeremy Hunt on his priorities in making faster progress on patient safety, mental health, workforce and social care in his new role as Chair of the Health and Social Care Committee
  • Find out about the progress and objectives of his charity, Patient Safety Watch, in establishing credible data around patient safety issues

Rt Hon Jeremy Hunt MP, Chair, Health and Social Care Committee

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Debate - Human vs. Machine: The future of patient safety

  • Hear from senior leaders on professional knowledge and human skill vs. the use of algorithms and care protocols like NEWS2 and EOBS
  • To what extent can we trust technology to guarantee the safety of patients?
  • What is the right combination of human and technological capabilities?
  • Listen to patient perspectives on the growing use of technology in their care

John Welch, Nurse Consultant, University College London Hospitals FT

Dr Elaine Maxwell, Clinical Advisor, National Institute for Health Research Dissemination Centre

Professor Peter Griffiths, Chair of Health Services Research, University of Southampton

Matt Inada-Kim, National Clinical Lead Deterioration, NHS England and NHS Improvement​


Chair’s closing remarks

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair

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