2020 Programme

2020 Programme


Patient Safety Congress 2020 Draft Programme

Pushing boundaries. Spreading knowledge. Transforming practice
13-14 July, Manchester Central

This programme is a living document which serves as an indication of the final programme content; therefore, details will change.

Day 1


Registration opens


Chair’s welcome and opening remarks

  • Set the scene for the Congress with an up to date overview of patient safety
  • Understand the major shifts in patient safety over the last year and what steps need to be taken to make further progress
  • Learn how you can make the most of the next two days to improve patient outcomes within your own organisation

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Reconsidering informed consent in maternity: Where are we now?
  • Hear from Nadine Montgomery about her influence on patient autonomy and reshaping the law on informed consent
  • Understand the full implications of the Montgomery case and its relevance to wider maternity safety issues
  • Address the significance of patient autonomy in decision making when risks are probable
  • Is there a clash of values between patient autonomy and medical paternalism?
  • Find out how organisations should ensure accountability surrounding lack of transparency and disclosure of information
  • Learn from recent adverse events in maternity and discuss what measures need to be taken to prevent them from happening again
Nadine Montgomery, Patient Representative
Panel discussion:

James Walker, Clinical Director of Maternity Investigations, Healthcare Safety Investigation Branch
Nigel Poole QC, Head of Chambers, Kings Chambers

Dr Alexis Paton, Lecturer in Social Science Applied to Health, University of Leicester


The final taboo: Death, dying and denial
  • Hear about the importance of being better informed and less consumed by our fear of death
  • Understand the concepts of ‘dying-well’ and ‘dying safely’ and why honestly and acceptance enable you to remain emotionally intact as death approaches
  • Find out what conversations should you be having with your patients to ensure they experience the best possible remaining life


Morning break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Building a safe and restorative culture

Chair: Susanna Stanford, Patient Representative

Implementing a human factors approach to patient safety

Chair: Jonathan Hazan, Chair of the Board of Trustees, Patient Safety Learning

Promoting patient safety in non-acute settings

Practical approaches to patient and family engagement

Chair: Rachel Power, Chief Executive, Patients Association

Supporting our workforce: Looking after the people who look after the people


Panel discussion – Individual error vs. system error: The underlying reasons behind clinical mistakes

  • What are the consequences of blaming individuals on both patients and the system?
  • Understand the importance of fostering psychological safety in the workplace so staff feel able to admit errors
  • Find out what support mechanisms you can put in place to ensure staff are supported when they admit to mistakes
  • Listen to leaders discuss how you can instigate cultural change within your organisation to prevent repeat mistakes

Cicely Cunningham, Learn Not Blame Campaign, The Doctors Association

Peter Walsh, Chief Executive, Action Against Medical Accidents
Amanda Oates, Executive Director of Workforce, Mersey Care FT

Murray Anderson-Wallace, Visiting Professor Health Systems Innovation Lab, South Bank University

Human factors challenges for the safe use of artificial intelligence in patient care

  • Learn about the incorporation of AIsupported services in clinical practice and the benefits it has on patient care
  • Find out what human factors challenges are likely to emerge with the collaboration of humans and AI in clinical processes
  • Discuss the misconception that automation will replace people rather than transforming the way people behave and what they do
  • Hear examples of automation-induced complacency leading to poor decision making by staff due to overreliance on AI

Mark Sujan, Senior Human Factors Consultant, Human Reliabilities Associates

Digitising community care: barriers and opportunities for patient safety

  • Get an update on NHS plans to drive the use of technology for patient selfmanagement and for staff in the community sector by 2021/22
  • Understand how digital mobile working will help improve patient safety
  • Address the cultural barriers to implementing digital mobile working in community settings
  • Find out how patients, carers and health and care staff can work together to improve quality of care through digital mobile working

Tearing down the wall between patient feedback and patient safety

  • Listen to the findings of a report published by Healthwatch England on the challenges surrounding transparency and lack of action in response to concerns raised by patients and families
  • Hear about the study carried out by the National Institute for Health Research on the widespread collection of patient feedback that remain disjointed from efforts to improve patient safety
  • Address the need for more managerial focus on positive feedback in addition to complaints to drive improvement in practice
  • Hear from trusts who have analysed patient feedback to make changes within the system to detect patient safety issues and mitigate them before they intensify

Sir Robert Francis, Chair, Healthwatch England

Dr Elaine Maxwell, Clinical Advisor, National Institute for Health Research Dissemination Centre

Scott Weich, Professor of Mental Health, University of Sheffield

Promoting diversity as an integral part of safe healthcare

  • Discover what research shows about the impact of diversity on trust and identification between staff and patients, absenteeism, productivity and innovation
  • Learn how you can advance the right behaviours in the workforce
  • Find out how WRES is working to change the deep-rooted culture of race inequality in the system

Dr Habib Naqvi MBE, Deputy Director - NHS Workforce Race Equality Standard, NHS England and NHS Improvement


Time to move between sessions


Why civility is no longer enough: Fostering a kinder culture for an enhanced patient experience

  • Learn how you can go beyond civility to strengthen trust between staff and patients
  • Hear real examples about how acts of kindness have directly impacted patient experience and satisfaction
  • Find out how to measure the positive impact kindness has on patient safety

Dr Neil Spenceley, Consultant Paediatric Intensivist, NHS Greater Glasgow and Clyde

Drawing from human factors to better inform investigations and learning in mental health settings

  • Understand the factors that underpin and contribute to repeat incidents
  • Learn about how the application of HFACS (Human Factors Analysis and Classification System) helps analyse the root cause of incidents and shines light on areas of improvement
  • Hear examples of how HFACS has generated more robust solutions to prevent incident recurrence
  • Discover how you can implement HFACS to analyse past incident reports, structure ongoing investigations and pro-actively audit safety systems to identify future risks

Mark Halsall, Head of Quality and Safety, Lincolnshire Partnership FT

Casting the safety net across all care sectors: Why achieving true integration is essential

  • Discover how organisations are overcoming a siloed mentality to deliver better health outcomes
  • Hear examples from organisations who have developed advanced integrated care systems
  • Learn how you can avoid mistakes made by other organisations in your own journey towards true integration

Jaydee Swarbrick, Professional Practice Lead, Dorset CCG

Democratising data to form equal relationships between patients and staff

  • Is care driven by the wrong kind of data? Learn how you can challenge the status quo to empower patients
  • Discuss the need to re-form patient health information so data serves outcomes important to patients, not just clinicians and the system
  • Learn how ‘soft data’ addresses themes such as reducing the burden of navigating the system to empower patients

Laura Fulcher, Founder, Mission Remission

Mind the gap: Smart thinking to deliver safer care for a stretched workforce

  • Explore ways to best make use of technology to improve staff efficiency and alleviate heavy workload pressures
  • Hear successful case studies from organisations who have implemented strategic solutions to amend for the workforce deficit
  • Learn how you can redesign your workforce and harness technology to mitigate the impact of staffing shortages on patient safety

Fiona Bell, Lead Officer Primary Care, Vale of York CCG


Lunch break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Encouraging a speak-up culture: Removing the need for whistleblowing

  • Hear examples of how trusts have reacted to whistleblowers raising patient safety concerns
  • Assess the impact of toxic cultures within the system on patient care
  • Learn how a speakup culture acts as an early warning system for potential patient safety risks and prevents acts of misconduct becoming a reputational crisis
  • Hear real examples from organisations who have implemented a speak-up policy and its impact on staff and patients
  • Find out what part you can play in promoting a speakup culture within your own organisation

Dr Henrietta Hughes, National Guardian, National Guardian’s Office

Matthew Asbrey, Freedom to Speak Up Guardian, Northamptonshire Healthcare FT

Aligning expectations between work-asdone and work-asimagined

  • Explore how the system contributes to human errors in a primary care setting
  • Hear from organisations who have implemented strategies to improve situational awareness of staff during repetitive tasks
  • Learn how you can reinforce a human factors approach to close the gap between the expectations and reality of staff effectiveness and vigilance

Spreading the NEWS in out-ofhospital settings

  • Gain an overview of the effective implementation of National Early Warning Scores (NEWS) in out-ofhospital settings
  • Learn how using NEWS empowers nursing and residential care home staff to detect deterioration
  • Get the information you need to implement NEWS within your own organisation

Christopher Hancock, Programme Lead – Acute Deterioration, Public Health Wales

Promoting coproduction between patients and organisations

  • Discover how you can foster an equal and effective relationship with patient advocates
  • Find out how you can create a patient safety advocacy network in your area and learn how to recruit, fund, train and support patient representatives
  • Get a step by step guide from organisations who have done this successfully

Chris Subbe, Consultant Physician, Improvement Science Fellow NHS Wales, Bangor University and The Health Foundation

Panel discussion – Recruitment and retention: Delivering the NHS People Plan

  • Hear from policy makers about the objectives of the People Plan and national priorities for workforce planning
  • Address the need to strengthen our existing workforce and gain insight into staff priorities that will help drive retention
  • Learn why flexibility matters and how the development of passporting agreements can improve quality of care
  • Discuss the issues around extending the freedom of movement of for overseas workforce and the impacts of Brexit
  • Find out how to make changes to your recruitment and retention practices to boost staffing levels and diversity


Mark Radford, Director of Nursing, NHS Improvement

Katy Coope, Director, Organisational Development & Workforce, NHS Transformation Unit

Ben Morrin, Director of Workforce, University College London Hospitals


Time to move between sessions


Panel discussion - Bullying as a contributor to catastrophic care and toxic cultures

  • Hear examples from organisations who have experienced a culture of bullying in the workplace and how this threatened patient safety
  • Understand the emotional and financial costs of harassment for victims, patients and the system
  • Address the growing the wider cultural and systematic failures as the root cause of bullying
  • Find out how the suppression of criticism and failure to deal with bullying leads to a culture of fear and intimidation
  • Hear from organisations who have tackled this challenge and learn how to adopt these practices


Alistair Todd, Former Head of Service, Radiology

The dangers of fatigue and its role in human error
  • Hear examples of how fatigue reduces situational awareness and leads to serious incidents
  • Find out what strategies organisations have used to reduce fatigue and emotional exhaustion amongst staff
  • Understand the responsibilities employers have in providing safe work schedules that reduce the risk of fatigue and human error


Alison Steven, Professor of Research in Nursing and Health Professions Education, Northumbria University
Nancy Redfern, Consultant Anaesthetist, Newcastle upon Tyne Hospitals FT​
Ceri Sutherland, Consultant Anaesthetist and Sleep Physician, James Cook University Hospital ​

Reducing medicines-related harm in the elderly post-hospital discharge

  • Understand the financial costs and risks of MedicinesRelated Harm (MRH) on the NHS, patients and acute sector
  • Find out what factors contribute to medication errors, Adverse drug reactions and nonadherence, including poor-quality discharge communication and delayed discharge summaries
  • Hear from organisations who have implemented strategies to reduce MRH

Jenny Desborough, Medicines Optimisation in Care Homes Pharmacist, NHS Arden and GEM Commissioning Support Unit

Keeping patients and families at the centre of incident investigations

  • Discover how you can put learning from deaths into practice by engaging with families
  • Learn how you can implement duty of candour compassionately
  • Hear from patient advocates who participated in incident investigations. Learn what this meant to them and for patient safety
  • Get an update on the NHS Patient Partners Framework which requires all NHS providers to involve patients in their patient safety work


Peter Walsh, Chief Executive, Action Against Medical Accidents

Lucy Walsh, Chair, The Patients Association & Director of Quality Safety and Governance, Somerset Clinical Commissioning Group

Panel discussion - Sustaining patient safety in the changing face of the NHS workforce

  • Hear about new findings by the Health Foundation which reflect a ‘hollowing out’ of the NHS workforce
  • Assess the impacts of over-reliance on unregistered support staff on skill dilution and patient outcomes
  • How can we maintain patient safety amid staff shortages and lack of investment in training and communication?
  • Find out what the RCN is doing to ensure the accountability of safe nurse staffing across all services
  • How can you help create mandatory standards for nurse staffing levels and skill mix as a way of enabling patient safety and survival?

Mike Adams, Regional Director, West Midlands, Royal College of Nursing

Anita Charlesworth, Director of Research and Economics, Health Foundation & Honorary Professor in the College of Social Sciences, University of Birmingham

James Buchan, Senior Visiting Fellow, Health Foundation


Afternoon break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


The James Reason Lecture: Safety at the Sharp End: A Guide to Non-technical Skills

  • Hear about the North Sea Piper Alpha Disaster, including the complex path leading up to it, the early warnings and missed opportunities that might have prevented a tragedy
  • Find out what lessons can be learnt and how they are also applicable across other risk-critical industries including healthcare
  • Understand how our minds function in high risk situations – how does stress, assertiveness and team attitudes contribute to operational errors?
  • Find out how you can train non-technical skills to navigate challenging situations and reduce the chance of human error in healthcare

Rhona Flin, Emeritus Professor of Applied Psychology, University of Aberdeen


Networking reception in exhibition hall

Day 2


Chair’s welcome and opening remarks

  • Reflect on the key learning points from yesterday’s sessions
  • Look ahead to today’s topics
  • Find out the winner of the Patient Safety Congress poster competition

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Q&A with Aidan Fowler - The Patient Safety Strategy: One year on

  • Revisit the strategic aims of the NHS Patient Safety Strategy
  • Understand the progress of its initiatives one year down the line
  • Aidan Fowler will outline what has been achieved so far before taking questions from the audience

Aidan Fowler, National Director of Patient Safety, NHS England & NHS Improvement

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair


Private and public health sector checks and balances: Lessons from the Ian Paterson Inquiry

  • Hear from patients who experienced intentional harm from medical professionals in private hospitals
  • Understand the reasons why Ian Paterson was able to continue criminal practice for so long
  • Learn what is being done about the reformation of clinical governance procedures in the private sector and NHS to ensure medical professionals are monitored and fit to work
  • How can private hospitals and the NHS interact to ensure concerns are shared and repeat malpractice is prevented?
  • How can we hold medical professionals accountable for negligence and wrongdoing and ensure harmed patients are compensated?

Panel Discussion:

Sarah Jane Downing, Patient Representative

Deborah Douglas, Patient Representative

David Hare, Chief Executive, Independent Healthcare Provider Network

Peter Walsh, Chief Executive, Action Against Medical Accidents

Representative, General Medical Council


Morning break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Improving governance and regulation to achieve consistent quality of care

Chair: Susanna Stanford, Patient Representative

Delivering clinical improvements on the frontline

Re-examining safety for vulnerable people

Chair: Rebecca Thomas, Correspondent, Health Service Journal

Recognising and responding to the deteriorating patient

Chair: Professor Natalie Pattison, NOrF Board

Supporting our workforce: Looking after the people who look after the people


Launching a National Patient Safety Standard: A new approach to delivering safer care

  • Hear how Patient Safety Learning is capturing standards into an Accreditation Framework
  • Understand their aim in enabling organisations to be supported with an objective assessment of their patient safety goals and performance through a standards-based accreditation programme
  • Learn about the output of this partnership and find out how you can create goals for safer care, measure your progress and embed patient safety into the heart of your organisation

Helen Hughes, Chief Executive, Patient Safety Learning

Assembling a national collaboration for the Suspicion of Sepsis Insights Dashboard

  • Hear examples about how the SOS Insight Dashboard tool has reduced harm by providing staff with reliable and accurate data on sepsis outcomes
  • Find out how and why working in partnership will improve outcomes for sepsis patients
  • Discover how your organisation can use this tool and what is next in the fight against sepsis

Kenny Ajayi, Programme Director, Patient Safety, Imperial College Health Partners

Gaining an understanding of the risks and vulnerability of BAME patients

  • Hear from Black, Asian and Minority Ethnic patients (BAME) who have experienced poor care and neglect due to discrimination
  • Understand the disadvantages and challenges faced by BAME groups in accessing healthcare
  • Learn what you can do to ensure BAME groups receive the same quality of care and attention

Josephine Ocloo, Health Foundation Improvement Science Fellow, King’s College London’s Centre for Implementation Science

The coming era of predictive medicine: Using AI to detect Acute Kidney Injury

  • Learn about new technology that uses AI to detect AKI days before it occurs
  • Find out how successful this technology has been in preventing patient deterioration as well as reducing patient admission costs
  • What are the challenges with this AI system and when will it be deployed in real clinical settings?



Prioritising staff wellbeing: The first step towards patient safety
  • Explore overlooked factors that contribute to poor staff well-being
  • Understand the consequences of burnout including cynicism, indifference and depersonalisation and its impact on medication errors and misdiagnosis
  • Learn what strategies you can harness to prioritise staff wellbeing in both primary and secondary settings
Dr Ruth Dennis, Head of Psychology for the Psychological Service Line, West London Trust


Time to move between sessions


Panel discussion - Quality governance and delivery: Building a strong foundation for safety at board level

  • Hear from executive board members from outstanding trusts
  • Understand how they prioritise patient safety and ensure it is not subordinated to other activities and expectations
  • Learn what challenges were encountered from a patient safety perspective and how they overcame them to become outstanding trusts
  • Identify the qualities you need to attain an outstanding status and learn how you can apply these elements within your own organisation

Robert Woolley, Chief Executive, University Hospitals Bristol FT

Chris Brookes, Chief Medical Officer and Deputy Chief Executive, Salford Royal NHS FT


How to be a very safe maternity unit
  • Hear from leading experts on how to prevent avoidable harm in your maternity service
  • Gain insight into the latest initiatives which strive to improve maternity safety
  • Hear from organisations that have transformed their maternity services through staff training, transparency and collaboration and take back practical solutions

Lisa Hinton, Senior Research Associate, The Healthcare Improvement Studies Institute, University of Cambridge


Acknowledging sexual abuse amongst vulnerable patients in mental health hospitals

  • Learn about the findings from the CQC investigation into sexual incidents involving patients, staff and visitors
  • Address the issues that make it challenging for psychiatric patients to speak out on sexual abuse
  • How can we ensure psychiatric diagnosis is not used to frame patient testimonies as a signs of illness, hysteria or attention seeking?
  • Hear examples of wards that have changed the patriarchal ethos often found in mental health services to one that privileges sexual safety
  • Gain insight into the loophole in the guidelines that prevents the eliminations of mixedsex wards in the NHS

Andrea Woodside, Patient Representative

Elizabeth Hughes, Professor of Mental Health, University of Leeds

Improving the early recognition of sepsis in primary care

  • Listen to first-hand examples of how the failure to detect sepsis amongst GP’s lead to avoidable deaths
  • Hear from organisations who have successfully used NEWS2 to support the early recognition of sepsis and improve communication at the interface of care, from primary to ambulance or acute settings
  • Find out how you can adopt a primary care sepsis strategy to help assess patient deterioration rapidly
A zero-tolerance attitude towards abuse and violence against staff
  • Understand the benefits of conflict resolution training in enabling staff to defuse aggressive situations both on the phone and face to face
  • Learn how to say no to racist patients
  • Find out how to manage emotions at work to prevent fear of abuse from impairing patient safety
  • Hear examples from organisations whose employees are trained to respond to rising levels of intimidation and violence




Lunch break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


What does a good patient safety investigation look like?
  • Understand what a successful patient safety investigation should look like and what elements it should include
  • Analyse the new Serious Incident Framework and the future of maternity investigations
  • Hear examples of new ways to carry out investigations and learn how they prevent repeat mistakes through learning
  • Learn how to embed these strategies within your organisation and prepare for common challenges you might encounter


Patrick Keenan, Lead Trainer and Subject Matter Expert in Complaints Handling and Investigations, Bond Solon

New Zealand's national response to harm from surgical mesh: A restorative justice innovation

  • Hear how restorative justice approaches were used to uncover the harms created by surgical mesh use and identify actions to restore well-being
  • Learn about restorative practices from the team that cocreated the project; academics, consumers, facilitators and New Zealand's Chief Clinical Officers
  • Understand how restorative practices created a safe space for consumers and health professionals to tell their stories and supported collaboration between multiple agencies
  • Find out what has been learnt from the project - the first in the world to apply restorative justice approaches to healthcare harm on this scale - and how you can translate findings into different contexts

Dr Andrew Simpson, Chief Medical Officer, Ministry of Health, New Zealand

Jo Wailling, Research Associate, Restorative Justice Program, Victoria University of Wellington

Towards a safe transition from paediatric to adult care for patients with chronic conditions

  • Explore the most pressing safety issues for young people transitioning into adult care and understand why they can find it difficult to adapt
  • Address the importance of patient education and selfmanagement as a key component to patient safety during transition
  • Learn how to formalise a transition process between services to deliver safer care, strengthen self-management and self-advocacy

Improving the detection and response to patient deterioration in nonacute settings

  • Discover what new devices organisations are using to monitor patient wellbeing
  • Learn how these devices analysis patients’ vital signs and alert nurses of deterioration
  • Hear examples of how these devices free up nurses time, allow nurses to prioritise high-risk patients and reduce time spent in hospitals
Rolling out the first ever patient safety syllabus for NHS staff
  • Get an update on NHS plans to implement a universal patient safety syllabus and training programme for the entire NHS workforce
  • Find out how training will be quickly but effectively implemented across all staff
  • Learn about the credentialing approach to provide a level of confidence to the NHS in relation to the skills people acquire through their training
  • Have your say in influencing the new syllabus in this interactive session


Afternoon break in exhibition hall

Outpatients department
This is an opportunity for you to meet the speakers and have your questions answered


Panel discussion - Implementing a system-wide approach to patient safety

  • Understand the need for making safety a wholesystem approach including the sharing of data with the NHS and independent sector
  • Hear examples from the Independent Healthcare Provider Network (IHPN) on how they are implementing this approach with the development of an online data sharing system
  • Learn about the new medical governance framework implemented by independent healthcare providers to improve patient care

Professor Tim Briggs CBE, Chair of GIRFT and National Director of Clinical Improvement, NHS Improvement

Disa Young, Director of Regulation, Independent Healthcare Provider Network

Preventing delirium in elderly patients post hospitalisation

  • Hear about the latest evidence on the causes of delirium and the impact this has on developing dementia, longer hospital stays or admission to care homes
  • Reflect on national developments and learn from outstanding practice in delirium prevention
  • Find out how to implement principles of assessment for those at risk of delirium and those with symptoms
  • Learn from best practice in managing delirium at the end of life, and improving communication with patients and carers

Reviewing human rights breaches for vulnerable people in inpatient units

  • Hear examples about the conditions under which patients with learning disabilities and autism are detained
  • Address the issue of families not being recognised as experts in the care of their own children
  • Get an update on the reformation of inspection processes ordered by the DHSC as a result of failure to notice abusive practices within units
  • Learn about new mandatory LD and autism training for all staff and how you can make adjustments within your organisation to prevent the mistreatment of patients

Tim Nicholls, Head of Policy and Public Affairs, National Autistic Society

Listening to families’ Call 4 Concern to prevent patient deterioration and avoidable deaths

  • Hear from patient representatives whose concerns were ignored, leading to rapid deterioration and suicide
  • Understand the need to take family concerns seriously in cases when patients have not been referred by clinical staff
  • Learn how the Call 4 Concern initiative provides patients and families with more choice about who to consult about their care and facilitates the early recognition of patient deterioration

Harmful subcultures: a symptom of poor patient safety

  • Learn about the five toxic subcultures of healthcare professionals identified by the GMC
  • Discover how behaviours of ‘untouchable’ leaders and friction between staff takes precedence over patient needs
  • Find out how organisations have tackled these management challenges

Murray AndersonWallace, Visiting Professor Health Systems Innovation Lab, South Bank University

Dr Suzanne Shale, Medical Ethics Consultant, Clearer Thinking


War Doctor: Surgery on the frontline

  • Hear from a surgeon about his work in some of the world’s most hostile environments and conflict zones
  • Discover how doctors working in surgically austere environments have to treat patients with limited resources as opposed to those working in the NHS
  • Learn how surgeons makes risk critical decisions under extreme pressure and how this can be translated into your role in the NHS


Debate - Human vs. Machine: The future of patient safety

  • Hear from senior leaders on professional knowledge and human skill versus the use of algorithms and care protocols like NEWS2 and EOBS
  • To what extent can we trust technology to guarantee the safety of patients?
  • What is the right combination of human and technological capabilities?
  • Listen to patient perspectives on the growing use of technology in their care

John Welch, Nurse Consultant, University College London Hospitals FT
Professor Peter Griffiths, Chair of Health Services Research, University of Southampton
Matt Inada-Kim, National Clinical Lead Deterioration, NHS England and NHS Improvement​


Chair’s closing remarks

Shaun Lintern, Health Correspondent, The Independent, and Patient Safety Congress Chair

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